---
description: Basic recommendations​
---

# Predator Systems

\
\
We highly recommend you to follow these steps if you are experiencing troubles with launching our software:\
\
\- Disable antivirus + delete it if needed\
\- Disable Microsoft Defender\
\- Disable all driver Anti-cheats:\
For Faceit: launch cmd as an admin and write "sc stop faceit"\
For Valorant: launch cmd as an admin and write "sc stop vgc" then "sc stop vgk"\
\- Make sure, that you are NOT using "-vulcan" launch option (we do not support it)\
\- Make sure, that time in Windows settings is synchronized\
\
\
List of known problems & their solution:​\
\
1\)Problem: "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Resync your time + region in Windows settings;\
\- Try out enabling/disabling vpn\
\
2\)Problem: "Internal public server error"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
\
3\)Problem: "Antivirus Interference detected"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: [https://free.drweb.ru/cureit/](https://free.drweb.ru/cureit/))\
\
4\)Problem: Reason: \[\<code>] sym: \<some info>\
\
Solution: Create ticket in support section ([https://predator.systems/support](https://predator.systems/support)). Provide screenshot of this information there: Press WIN + R, type "winver"\
\
5\)Problem: Reason: modules::load\_module: failed to create section\
\
Solution: Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
\
\
If you are still experiencing problems - feel free to create ticket in support section
