> For the complete documentation index, see [llms.txt](https://astrions-guide.gitbook.io/get-started/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://astrions-guide.gitbook.io/get-started/cs2/predator-systems.md).

# Predator Systems

Basic recommendations​

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We highly recommend you to follow these steps if you are experiencing troubles with launching our software:\
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\- Disable antivirus + delete it if needed\
\- Disable Microsoft Defender\
\- Disable all driver Anti-cheats:\
For Faceit: launch cmd as an admin and write "sc stop faceit"\
For Valorant: launch cmd as an admin and write "sc stop vgc" then "sc stop vgk"\
\- Make sure, that you are NOT using "-vulcan" launch option (we do not support it)\
\- Make sure, that time in Windows settings is synchronized\
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List of known problems & their solution:​\
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1\)Problem: "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"\
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Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Resync your time + region in Windows settings;\
\- Try out enabling/disabling vpn\
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2\)Problem: "Internal public server error"\
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Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
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3\)Problem: "Antivirus Interference detected"\
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Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: <https://free.drweb.ru/cureit/>)\
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4\)Problem: Reason: \[\<code>] sym: \<some info>\
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Solution: Create ticket in support section (<https://predator.systems/support>). Provide screenshot of this information there: Press WIN + R, type "winver"\
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5\)Problem: Reason: modules::load\_module: failed to create section\
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Solution: Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
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If you are still experiencing problems - feel free to create ticket in support section